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Restaurants · Hotels · Cafés

Every review.
A perfect reply.

Rezpona reads every guest review and crafts a thoughtful, on-brand reply in seconds — so you can focus on running your venue, not typing responses.

Try it free → ▶ See how it works
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Rezpona Dashboard
LIVE
4.8
★★★★★
▲ +0.3 this month
"Food was absolutely amazing! Will return soon..."
Maria K. · 2 min ago
"Good food but the wait for a table was long."
Peter M. · 20 min ago
"Disappointing compared to our last visit."
Anna J. · 1h ago
✍ Draft a Reply
Crafting your reply...
Hi Maria, thank you for the wonderful visit!
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Venues worldwide
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Reviews managed
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Languages supported
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Avg. reply time
Features

Everything you need,
nothing you don't

A complete platform for managing your online reputation — from analysis to publishing.

✍
Instant Reply Drafts
Professional, personalized replies for every review in seconds — written to match your venue's tone and the specific details of each guest's visit.
📊
Sentiment & Topic Analysis
Understand what guests truly think. Automatic classification by sentiment, topics, and recurring issues that need your attention.
🌎
40+ Languages
Rezpona detects the review's language automatically and responds in the same one — no manual translation needed, ever.
🔔
Real-time Alerts
Get notified the moment a new review lands — via email, SMS, or Slack. Never miss important guest feedback again.
📈
Monthly Performance Reports
Track rating trends, spot your wins and weak spots, and measure how your reputation evolves over time with clear, actionable reports.
🔗
One-Click Publishing
Review the draft, make any edits, and publish straight to Google My Business with a single click — or turn on Autopilot.
How it works

Three steps to
a stellar reputation

01
Connect your Google profile
Authorize access to your Google My Business account in under 2 minutes. No technical knowledge required — just click and authenticate.
02
Rezpona reads & drafts a reply
New reviews are picked up automatically. Rezpona reads the sentiment, spots the key topics, and writes a tailored reply within seconds.
03
Approve and publish
Review the draft, edit if needed, and publish directly to Google — all in one click. Or enable Autopilot and let Rezpona handle it.
Rezpona — Live Preview
Stefan N.
★★★★☆
"The ambiance is lovely and the staff are friendly, but the food arrived a bit colder than expected. We'd still come back."
Sentiment:Positive 78%Topics:Food • Service
✍ Suggested reply
Thanks so much for this, Stefan — really glad the atmosphere and the team made an impression on you. You're right about the food temperature, and I've already flagged it with the kitchen so your next visit lands just right. We'll be looking forward to it!
Try it yourself

Paste any review.
Get a reply instantly.

Type or paste a real guest review and watch Rezpona write a reply tailored to exactly what they said — ready to publish.

1The review
Or try a sample:
Your reply
✍
Your tailored reply
will appear here.
Loved by owners

Hospitality teams
who trust Rezpona

★★★★★
"It saved us over 10 hours a week we used to spend writing replies. Our average rating climbed from 4.2 to 4.7 in just three months."
🍴
Restaurant Owner
Fine dining · Belgrade
★★★★★
"With 150 rooms, keeping up with reviews was impossible. Now we get an alert, approve the reply, and we're done. Guests notice the speed."
🏨
General Manager
Boutique hotel · Zagreb
★★★★★
"Three cafés, one dashboard. The replies sound more professional than anything we'd write ourselves. Honestly a no-brainer for HoReCa."
☕
Café Owner
Specialty coffee · Sarajevo
Pricing

Simple, transparent
pricing

14-day free trial. No credit card required. Cancel anytime.

Starter
€19/month
For a single venue getting started.
  • Up to 30 reviews per month
  • Replies in 30+ languages
  • One-click publishing
  • Google My Business integration
  • Email notifications
Most popular
Pro
€39/month
For growing restaurants & hotels.
  • Unlimited reviews
  • Monthly performance reports
  • Priority support
  • Sentiment & topic analytics
  • Autopilot mode
  • SMS & Slack notifications
Agency
€99/month
For multi-location groups.
  • Multiple locations
  • Team access & roles
  • Unlimited reviews
  • Dedicated success manager
  • White-label option
  • API access
FAQ

Common questions

Everything you need to know before getting started.

Yes. Rezpona automatically detects the language of each incoming review and replies in the same language. We currently support 40+ languages — all major European languages, plus Arabic, Japanese, Mandarin and more.
Rezpona connects to Google My Business via the official OAuth 2.0 flow — we never see or store your Google password. All data is encrypted in transit and at rest, and you can revoke access at any time from your Google account.
Absolutely. Every reply is a draft — edit it, rewrite it, or regenerate it before publishing. Nothing goes live without your approval unless you've explicitly enabled Autopilot mode, which you can toggle on or off anytime.
Yes — our Agency plan is built exactly for this. Manage unlimited locations from one dashboard, assign team members to specific venues, and get consolidated analytics across your whole portfolio.
Not at all. Rezpona is built for busy hospitality professionals, not developers. Setup takes under 2 minutes — just connect your Google My Business profile and you're ready to go.
Yes, cancel anytime — no questions asked, no cancellation fees. Your account stays active until the end of your billing period, and you get a full 14-day free trial before any charge.
Get started

Turn your reviews into
your best asset.

Join 500+ HoReCa businesses already managing their reputation with Rezpona.

Try it free →Book a demo
No credit card  ·  2-minute setup  ·  Cancel anytime